Shipping policy

Shipping Times and Costs

The goods will be shipped within 24/48 hours after receipt of payment. The products are vacuum-packed to ensure their preservation during transport.

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Shipping costs – Summer

Shipping costs – Winter

The seasonal shipping rates shown in the tables apply to Italy, Germany, Austria, Benelux and the rest of Europe. The destination exclusions listed below still apply.

Italy

Italy – Winter shipping

During winter, all orders to Italy are shipped by express courier. Shipping costs €11.00 and is free for orders of €89 or more. The refrigerated courier surcharge does not apply.

Italy – Summer shipping

Orders without refrigerated shipping are collected by the courier on Mondays and Wednesdays. Orders with refrigerated shipping are collected on Mondays, Wednesdays and Fridays via a refrigerated courier (refrigerated truck), which guarantees the maintenance of the cold chain at every stage of transport and storage, with products kept in dedicated cold storage facilities.

Delivery generally takes 4–5 working days from the shipping date. Please note that delivery times depend on the courier's delivery schedule, which varies by region. The refrigerated courier does not operate daily like a standard express courier, but guarantees the correct temperature-controlled preservation of all products at every stage of the journey.

Tracking and delivery information

To receive information about the shipping status, it is necessary to provide a mobile phone number and email address when completing the order. The courier will provide shipping and tracking information via SMS or EMAIL after taking charge of the order shipment.

Delivery by Christmas for orders completed by December 14th, 2025 with immediate payment (credit card, PayPal, etc.). Not valid for bank transfer. Note: During the pre-Christmas and Christmas period, order processing and shipping times may experience delays due to increased order volume and courier workload.

Please pay close attention to the package condition upon delivery and do not accept visibly damaged packages or packages re-sealed with transparent/brown tape.

Austria, Germany, France, Belgium, Luxembourg, Netherlands, Denmark

International orders are collected by the courier on Mondays and Wednesdays. Shipments are made via express courier with thermal insulation packaging and dry ice, ensuring product preservation throughout transport at all times of the year.

In summer, refrigerated shipping is available for Germany and Austria for a surcharge of € 7.00. In winter, there is no refrigerated shipping surcharge.

Delivery generally takes 4–5 working days from the shipping date.

Other EU Countries

Orders are collected by the courier on Mondays and Wednesdays. Shipments are made via express courier with thermal insulation packaging and dry ice at a cost of €24.90 in summer and €26.00 in winter.

Delivery generally takes 4–5 working days from the shipping date.

We are sorry but we do not ship to Norway, Malta, England, Canary Islands and Switzerland.

Payment Methods

Payment can be made securely, quickly and reliably by credit card, PayPal or bank transfer (in advance).

• Payment by bank transfer: Make the transfer of the amount after sending the order to the account: Gourmet 3000 Srl Cassa Rurale Val di Fiemme - Cavalese branch IBAN: IT91F0818434600000005350527 BIC-CODE: CCRTIT2T50A
• Payment by credit card: We accept Visa and MasterCard; We do not accept American Express.
• Payment via PayPal: You will be automatically redirected to the PayPal website, where you can make the payment.

Contact

For any information about your order, send an email to shop@titospeck.it